Refund policy
100-Day Results Guarantee – Bio-Peptide Hair Growth Product
If you don’t see results after 100 days of using your Bio-Peptide Hair Growth product, we’ll give you a refund in store credit – no hassle, no hidden terms.
To qualify, simply follow these three steps:
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Document your journey
Take a clear photo of the treated area daily over the 100 days. -
Use the product daily
Apply your Bio-Peptide product every day for 100 consecutive days as instructed. -
Submit your claim
Email us after 100 days with the required documentation.
Eligible products:
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Bio-Peptide Hair Growth / Hair Growth Peptides (only this product qualifies)
Conditions for the 100-Day Guarantee:
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Refunds under this guarantee are issued as store credit only.
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Claims must be submitted within 4 months after completing 100 days.
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Guarantee applies to only one unit (1 bottle) per first-time customer.
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Subscription payments are non-refundable under all circumstances.
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Photo documentation of the full 100-day routine is required.
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Applies only to first-time purchases made directly through our official store.
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Claims lacking sufficient documentation or inconsistent usage may be declined.
Why 100 days?
Hair growth follows a biological cycle that requires sustained application. Studies on similar peptide-based formulas show most users experience visible improvements after around 100 days of consistent use. Our guarantee is designed to ensure you have enough time to experience the full benefits before deciding.
Standard 30-Day Return Policy (Unopened / Unused Items)
We offer a 30-day return window for unopened and unused items. However:
- Orders of 3 or more units are non-refundable.
- Subscription payments are non-refundable.
- Refunds for eligible returns are issued as store credit only.
To qualify for a standard return:
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Product must be unused, unopened, and in its original packaging
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Must include receipt or proof of purchase
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Only single-unit orders (1–2 bottles) qualify
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Only non-subscription purchases qualify
To start a return, email hello@richvell.com..
Return address:
Richvell
30 N Gould Street
Sheridan, 82801, WY, USA
Items sent back without an approved return request will not be accepted.
Damages & Issues
If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve it. This is the only scenario where a replacement may be offered rather than store credit.
Non-Returnable Items
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Personal care goods that have been opened
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Hazardous materials or flammable items
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Perishable goods
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Custom/personalized orders
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Sale items
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Gift cards
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Subscription orders
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Orders of 3+ units
Exchanges
We do not offer direct exchanges.
You may return an eligible item (if unopened and within 30 days) and use the store credit to place a new order.
EU 14-Day Cooling-Off Period
If shipping to the EU, customers may cancel or return their order within 14 days. Items must be unopened, unused, and in original packaging. Refunds are issued as store credit only, regardless of region.
Refund Processing
Once we receive and inspect your return (or approve a 100-day guarantee claim), we will issue your store credit within 10 business days.
If you haven't received your credit within 15 business days after approval, contact hello@richvell.com