Shipping policy

Shipping Policy – Richvell™

At Richvell™, we are committed to delivering high-quality products as efficiently as possible. Please review the information below to understand our shipping process and timelines.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
During promotional periods, product launches, or holiday sales, processing times may be slightly extended due to high order volumes.

Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Shipping Timeframes

Shipping times vary based on your location, customs processing, and seasonal demand.

  • Estimated delivery: 10–20 business days

  • In some cases, especially during holiday promotions, flash sales, or periods of high demand, shipping may take up to 20–25 business days

Please note that business days do not include weekends or public holidays.

International Shipping

Richvell™ ships internationally. Delivery times may vary depending on the destination country, local customs procedures, and carrier operations.
Customs delays are outside of our control and may impact delivery timelines.

Tracking Information

Once your order ships, tracking details will be sent via email.
Please allow 3–7 business days for tracking updates to appear, especially for international shipments.

Delays & Exceptions

While we strive to meet estimated delivery times, delays can occur due to:

  • High seasonal demand or promotional sales

  • Customs clearance

  • Carrier disruptions or weather conditions

Richvell™ is not responsible for delays caused by customs authorities or shipping carriers, but our support team is always happy to assist if you have questions.

Incorrect Address

Please ensure all shipping information is entered correctly at checkout.
Richvell™ is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Questions & Support

If you have any questions regarding your order or shipping status, please contact our support team at hello@richvell.com and include your order number for faster assistance.