At SwisseOrganics, we are committed to providing high-quality products and outstanding customer support. If you ever experience an issue with your order, our team is here to resolve it quickly, fairly, and transparently.

If you have any questions or concerns, please reach out to us directly at:

📧 info@swisseorganics.com

We kindly ask customers to contact us before filing a dispute with their payment provider. Most issues can be fully resolved within 24–48 hours.

1. How We Handle Issues

We support customers with any of the following:

Missing, delayed, or damaged shipments

Order errors (wrong item, quantity, or address issue)

Product concerns or dissatisfaction

Technical issues with accessing order information

Our support team will investigate the issue, provide a clear explanation, and offer the best possible resolution.

2. Resolution Options

Depending on the situation, resolutions may include:

Replacement product

Reshipment to the correct address

Store credit

Full or partial refund (when applicable)

We aim to resolve every case fairly and in accordance with our policies.

3. Refund Eligibility

Refunds may be issued when:

The product arrives damaged or defective

The item never arrives due to carrier error

The customer cancels before shipment

Dissatisfaction is reported within the allowed return period

Refunds will not be issued when:

The product was used extensively

The customer files a chargeback before contacting us

The return window has expired

4. Chargebacks & Payment Disputes

If a chargeback is filed without prior communication, the investigation process becomes significantly longer.

To ensure a fast resolution:

👉 Please email us first at info@swisseorganics.com.
We can solve almost all issues immediately.

If a dispute is filed, we will still provide all necessary documentation to the payment provider, but this may delay the final outcome for the customer.

5. Processing Times

Support response: 24–48 hours

Investigations: 1–3 business days

Refunds (if approved): 3–7 business days

Replacements: shipped within 24–48 hours

6. Our Commitment

We appreciate every customer and strive to deliver an exceptional experience with each order. Our goal is always a fair, fast, and customer-friendly resolution.

If you need help, please contact us anytime:
📧 info@swisseorganics.com